IT Support redefined for the Digital Workplace on Microsoft Teams and SharePoint.
IT Support is a simple yet effective Microsoft Teams / SharePoint helpdesk application that includes helpdesk, change management, IT Asset tracking, calendar, discussions and technical documents management.
The portal provides a place to organize IT activities, communications and documents. An integrated Power BI Dashboard provides visibility to management.
IT includes a separate secure Employee Portal that is specifically designed to empower employees through self-service. They can get answers to questions through a knowledgebase, find documents or other resources, or submit a request to the IT Help Desk that they know will be assigned and tracked.
IT Support includes a full-featured helpdesk that is integrated with asset tracking and change management applications. IT Staff can access it through MS Teams or SharePoint. When new cases are submitted, email alerts are routed to the appropriate staff based on category. The case resolution life cycle is covered from assignment to completion.
IT Support through Microsoft Teams takes collaboration to new levels. Technology news, tips and hints can be shared through discussions and chat. The team shares calendars, documents, and task tracking. A shared IT knowledge base ensures the entire team benefits from all tips, and hints.
